Frequently Asked Questions
All our jewelry is shipped with a gift box, mini shopping bag, and jewelry certificate.
All our jewelry is perfectly packaged. Our packaging is 100% safe for any transport.
Shipping times vary from 4 to a maximum of 9 working days.
Our courier for shipments to Italy is GLS, and once you've made your purchase, you'll receive a link to track your package.
Once your order has been shipped, you will receive an email with your package tracking information.
You can track your order's status within 24 hours of placing your order by clicking the tracking link in the email.
If you have any doubts, visit the "Ring Size Guide" page.
Each ring can be customized. Simply specify your size when selecting your ring.
Upon request, it is possible to add an engraving if you choose one of our rings as a gift.
Yes, all the gemstones used in our products are natural.
Each gemstone is carefully selected and inspected by our trusted gemologists specializing in stone recovery with certificates such as GIA, IGI and HRD.
Every gemstone we use comes directly from the mines.
Yes. In addition to traditional payment methods such as credit card, debit card, and PayPal, you can split your payment into up to three installments with Klarna and PayPal, and up to twelve installments with HeyLight.
You will not pay any accrued interest on the payment solution.
It will be paid entirely by our company.
Receive your order immediately and pay in 3 to 12 installments.
Our team is always available to you 24/7.
We deliver all jewelry in Zahir personalized packaging.
Engrave a name, letter, or a date that's important to you, at no additional cost.